Shipping policy
Thank you for purchasing home goods from our store. This Shipping Policy explains our processing, shipping times, delivery rules and liability for all orders.
1. Order Processing Time
Orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or US holidays will be processed on the next business day. During big sales or holiday seasons, processing time may be extended slightly.
2. Shipping Time & Estimated Delivery
Delivery times are estimates only and not guaranteed.
- US Domestic Standard Shipping: 5–10 business days after shipment dispatched. We do not guarantee delivery dates. Delays may happen due to carrier congestion, weather, remote areas or unexpected events out of our control.
3. Shipping Cost
Shipping fees are calculated and displayed at checkout based on item size, weight and delivery address. Shipping cost is non-refundable unless the item arrives damaged, defective or we shipped the wrong product.
4. Tracking Information
Once your package ships, we will send a tracking number to your registered email. Tracking updates may take 24–48 hours to refresh on the carrier website. If your tracking stops updating for over 7 days, contact us: RandyAguilar756@outlook.com.
5. Delivery & Risk of Loss
Title and risk of loss for products pass to you once the carrier picks up the parcel. Please inspect your package immediately upon receiving it. If the package is visibly broken or damaged on arrival, take photos and email us within 7 calendar days.
6. Address Modification
You may request address changes before shipment by emailing RandyAguilar756@outlook.com. Once the parcel is handed over to the carrier, we cannot change the delivery address. Incorrect address provided by buyer may result in extra fees or lost package, which is buyer’s responsibility.
7. Lost or Stolen Packages
If tracking shows delivered but you have not received the parcel: Please check with neighbors, building management and local post office first. Contact us via email within 5 days of “delivered” status, we will assist to file an investigation with the carrier. We are not liable for packages marked as delivered by carrier.
8. International Shipping (if applicable)
For international orders (Brazil and other countries): Buyer is fully responsible for all import duties, customs taxes and clearance fees charged by your local customs authority. Customs inspection may cause extra delivery delays.